Many people and a host of commentators instinctively recoiled at the callous management practices described in a scathing New York Times article last month about Amazon. So did Jeff Bezos, Amazon’s founder and chief executive. In a memo to Amazon employees, he wrote, “Our tolerance for any such lack of empathy needs to be zero.”
He’s right, not only on humanitarian grounds but also for reasons that should appeal to a hard-headed businessman like him. At Amazon and other businesses, the “e-word” should be the watchword.
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